SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luciris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luciris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a of freshly ground spices, but the effort it took with traditional grinders was too much. This automatic grinder has completely changed that for me. With just one press of a button, I get perfectly ground pepper and salt every time. The adjustable coarseness is an added bonus - whether I'm making a delicate sauce or hearty stew, I can customize my seasonings exactly how I want them.
It is a very good product, so I bought it for the second time and is in use. It has less dry dietary salt effect than rechargeable docking. Good.
Such a convenience in my kitchen now. The grind quality is excellent and it’s so simple to operate - just press the button!
Love this grinder! It's sleek, easy to use and the automatic feature is a dream. No more twisting and turning for me.
Very good.
I'm seriously impressed by how well this grinder works. It grinds perfectly every time! And it looks great on my dining table too.
😊
The disadvantage is that there is no internal cleaning.
This device takes all the hassle out of seasoning food. Just one push of a button does the job!
i've never had freshly ground pepper taste so good before...this thing really brings out the flavor 🌶️
I love it
It was about time something made grinding salt easier...and boy did this deliver! Now it's as simple as pressing a button.
A must-have gadget for any modern kitchen - stylish design, effortless operation, perfect results every time 👌
recommend
No more manually grinding spices for me. This little gadget has changed everything!
i absolutely adore how easy it makes adding spice to meals without any fuss or mess 💖
it's so good even my kids want to help in the kitchen now, they love pressing the button 😂
Beautiful and very functional, I hope they last recommended ..!!
Satisfactory
Finally! A grinder that doesn’t require a ton of effort or make a mess. So glad I found this.
Impressive
I'm thrilled with this product - it’s efficient, easy-to-use and looks sleek on my counter top.
ok
This little gadget has transformed meal prep for me. Freshly ground spices at the touch of a button? Yes please!
As someone who loves cooking but struggles with wrist pain, this grinder has been nothing short of amazing. It's so easy to use - no twisting or turning required! Just push the button and you're good to go. Plus, it looks really stylish on my kitchen counter and dining table alike. Cleaning is also a breeze which makes it even more perfect in my book.
wonderful
very good quality. I just love it